What is your prototyping process? Do you work from sketches, tech packs, or physical samples?

We accept sketches, tech packs, and physical samples for product development. A physical sample provides the most accurate quotation and fastest turnaround. For sketch or tech pack inquiries, we provide an initial estimate first, and final pricing is confirmed after prototype review. The standard process is Prototype → PP Sample → Bulk Production. Prototype lead time is 10–14 days, and PP samples are completed within 7–10 days after prototype approval.

What is the MOQ, and is it negotiable for multi-SKU programs?

Our standard MOQ is 500 pcs per style per color for standard materials. For multi-SKU programs, MOQ flexibility can be discussed when the total order volume meets our annual production capacity commitment.

How do you structure pricing and payment terms?

Pricing is provided on an FOB basis. A 30% deposit is required to confirm production scheduling, with the remaining balance payable before shipment. For annual programs exceeding 10,000 pcs per style, we can discuss price stabilization based on confirmed volume commitments and material cost agreements.

Which compliance standards can you meet, and do you provide third-party test reports?

Our standard production meets CPSIA and EN71-3 requirements. Additional compliance options including REACH, CA Proposition 65, and PFAS-free material upgrades are available upon request. Third-party testing reports from SGS, Intertek, or BV can be arranged at the buyer's cost. We recommend planning compliance testing during the sampling stage to reduce potential bulk production risks.

What is your typical production lead time, and how far in advance should we book capacity?

Standard production lead time is 45–60 days after PP sample approval and deposit confirmation. During peak seasons from January to March, we recommend booking capacity at least 90 days in advance. Production capacity is allocated after deposit confirmation across our China and Cambodia facilities.

Can you source specific materials or hardware according to our specifications, such as YKK zippers, branded jacquard webbing, or RPET linings?

Yes. We can source specific materials and hardware including YKK zippers, custom jacquard webbing, certified RPET, and organic canvas through our approved supplier network. If customers nominate specific suppliers, we can coordinate directly. Any material substitutions require written approval before production begins.

What level of artwork modification do you support? Can we replace the unicorn design with our own IP or mascot?

Full artwork replacement is supported. Customers can provide vector files such as AI or PDF formats, or physical references. We can adjust rhinestone layouts, embroidery density, and print placement according to new artwork requirements. Significant artwork changes may require new molds or screens, which will be quoted separately during the prototype stage.

What packaging and shipping options do you offer? Do you handle FOB or DDP shipments?

Standard packaging includes individual polybags and master cartons. Custom retail boxes, hang tags, dust bags, and other branded packaging solutions can be quoted separately based on customer requirements. We support FOB shipping terms and can discuss other shipping solutions according to project needs.